Good Money
Banking for a more sustainable future. With $1 in the bank, anyone can be a stockholder and fighter of climate change.
2019
Senior Product Designer
Drove account linking redesign, creating support for multiple accounts per bank and driving ~27% increase in new linked accounts within first quarter post launch. Also led redesign of our transfer experience, significantly boosting transfer completion rates with a more seamless, intuitive UX.
What we achieved
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
~4 mil
Verizon projected that over the next year (2019), they'd save approx. 4 million on call center operations.
Sustainability
Carbon footprint
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
