Accessible assessment tools and insights to help small businesses expand internationally.
2019-20
Lead Product Designer
A Think with Google tool that makes it easier for small business owners worldwide to grow their businesses and stay competitive in an ever-evolving, globalized business world.
What we achieved
Bill-related inquiries
32%
decrease
Reduced billing-related customer support volume by 32% within 1 quarter post-launch.
Projected annual savings
~4 mil
Verizon projected that over the next year (2019), they'd save approx. 4 million on call center operations.
Sustainability
Carbon footprint
We reduced Verizon’s carbon footprint by simplifying the previously overwhelming, 10-20 page billing statements down to 1 single page.
